Website Privacy Notice

Who is responsible

MGPlayStudio is the publishing brand of Mobile Games OÜ, Estonian registry code 17640927. Registered address: Väike-Rae tee 19/3-19, Assaku, Harjumaa 75310, Estonia. Mobile Games OÜ is the controller of the personal data described in this notice.

For privacy questions or requests, email privacy@mgplaystudio.com. For game help, email support@mgplaystudio.com.

Information we process

• Enquiries and support: your reply email, name where requested, selected game and topic, message, correspondence and information you choose to provide. Email correspondence can include the subject, sender and message-reference headers, as well as attachment names and types. Our private support records also contain a reference number, timestamps, status and relevant staff notes.
• Website security and delivery: technical request information, such as IP address, requested page, request time, browser information and security results. Hosting and mail services may keep operational logs. Our forms use temporary abuse-prevention counters and duplicate checks.
• Bot protection: Cloudflare Turnstile processes technical browser and network signals, including IP address, user agent and information about the page using the widget.

The form asks for the information needed to handle and answer your request. If you do not provide a usable reply address or enough detail, we may be unable to help. Please do not send passwords, authentication tokens, full payment-card details or information that is unnecessary for the request.

Why we use it

We use enquiries and correspondence to answer questions, provide game support and manage our relationship with you. Depending on the request, this is based on our legitimate interests in communicating and supporting our services, or steps you ask us to take in connection with a contract. We use security information on the basis of our legitimate interests in protecting the website and preventing spam, fraud and abuse. We also process information where needed to meet legal obligations, including handling data-protection requests.

We do not use contact-form messages to enrol you in marketing. We do not sell the information submitted through these forms. We do not make decisions with legal or similarly significant effects about you solely through automated processing; automated bot checks can reject a form submission, and an email alternative is provided.

Service providers and recipients

Zone Media OÜ provides our website hosting and email services. Player-support forms are stored as private support records in our WordPress installation and a notification is sent to our support mailbox. Messages sent to support@mgplaystudio.com and replies to support correspondence are also copied automatically into the private support system. We use message-reference headers and the sender address to keep replies with the relevant conversation. Original emails and their attachments remain in the support mailbox; the support system stores readable message text and attachment names and types, and does not publish the attachment files.

Business, sponsorship, partnership and studio-administration messages submitted through the contact form are sent to contact@mgplaystudio.com and do not create player-support tickets. The contact and privacy mailboxes are separate from the automatic support-email intake. Access is limited to authorised people handling the request or maintaining the service. Support correspondence may therefore exist in both the support system and email.

Cloudflare, Inc. provides Turnstile on our contact and support forms. Our server sends the verification token to Cloudflare to validate the bot check; it does not include your message text or reply email in that validation request. Cloudflare processes technical signals on our behalf to provide protection and also as a controller when improving its bot-detection service. See Cloudflare’s Turnstile Privacy Addendum.

We may disclose information when necessary to comply with law, protect legal rights or respond to a properly authorised request. External websites that you choose to visit operate under their own notices.

International processing

Cloudflare operates internationally and may process information outside the European Economic Area. Its Data Processing Addendum describes the applicable international-transfer safeguards, including Standard Contractual Clauses where required. You can contact us for further information about the safeguards relevant to our use of the service.

How long information is kept

We retain enquiries and support correspondence while needed to handle the request, provide relevant follow-up and maintain necessary records of a complaint, security incident or legal claim. Whether an issue remains unresolved, whether follow-up is expected, and whether a legal obligation or dispute requires a record determine the retention period. We review closed records and delete or anonymise personal information when those reasons no longer apply. Closing a ticket does not itself delete its contents or related emails.

Temporary form-security counters are kept for short periods associated with their security purpose. If information is included in a backup, it may remain until that backup is replaced or deleted; it is not used for ordinary support from the backup.

Cookies and similar technologies

The public website currently has no advertising or audience-analytics integration. WordPress uses necessary login and administration cookies for signed-in users. Turnstile is loaded on protected forms for security checks. We have not enabled Cloudflare pre-clearance cookies. If we introduce optional tracking or other services, we will update this notice and provide the choices required for that use.

Your choices and rights

You can ask to access, correct, erase or restrict the use of your personal data, and request portability where applicable. You can object to processing based on legitimate interests. These rights have conditions and exceptions; we may need proportionate information to verify that a request concerns your data. A public player name or Player ID alone is not proof of ownership.

Contact privacy@mgplaystudio.com. You can also complain to the Estonian Data Protection Inspectorate or your local supervisory authority.

Changes

We will update this notice when the website’s data use changes. The effective date identifies the current version.